Terms & Conditions

1. Your contract with us

When you sign the hire agreement you accept the terms and conditions of the agreement listed in this document. Please read this agreement carefully. If there is anything you do not agree with. Please ask any member of staff at the rental location from which the vehicle is rented.


2. Rental period

You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period but this must be by prior agreement only. If you do not bring the vehicle back on time then you will be breaking the conditions of this agreement. We can charge you for every day or part day you have the vehicle after you should have returned it to us. We will charge you the daily rate that you have been quoted at the rental location until we get the vehicle back.


3. Your Responsibilities

  1. You must look after the vehicle and keys to the vehicle. You must always lock the vehicle when you are not using it and use any security device fitted in or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure you use the correct fuel.
  2. You are responsible in full for any damage to the roof or upper part of the vehicle caused by hitting low level objects, such as bridges or low branches.
  3. You must not sell, rent or loan or dispose of the vehicle or any of its parts. You must not give any one any legal rights over the vehicle.
  4. You must not let any one work on the vehicle with out our permission; we will only give you a refund if you produce a receipt for the work.
  5. You must let us know as soon as you become aware of a defect to the vehicle.
  6. You must bring the vehicle back to where we agreed during the opening hours displayed at the rental location. One of our staff must see the vehicle to check that it is in good condition. Where we have agreed that you may return the vehicle out side of business hours, you will remain responsible for the vehicle and its condition until it is re-inspected by a member of staff.
  7. You will have to pay the repairs if:
    1. Your vehicle needs more than our standard valeting (cleaning); or
    2. You have damaged the inside of the vehicle ; or
    3. You have damaged and/or lost any parts of the vehicle.
  8. You must check before you bring back that you have not left any personal belongings in the vehicles.

4. Our Responsibilities

We have maintained the vehicle to at least the manufacturer’s recommended standard. We undertake that the vehicle is roadworthy and suitable for renting at the start of the rental period.
We are responsible if someone injured or dies as a result of our negligence. We are not responsible for any indirect or unforeseeable costs, loss or damage arising from the vehicle breaking down. In the event of a breakdown, it is your responsibility to remain with the vehicle and assist our recovery and or repair. You may be liable to additional costs if you leave the vehicle or fail to return it to us.


5. Property

We are only responsible for property in the vehicle if the loss or damage is a result of our negligence.


6. Conditions for using the vehicle

The vehicle must be the driven by the person named on the hire agreement, or by anyone authorised in writing. Any one driving the vehicle must have a full valid driving licence without endorsements. You or any authorised driver must not do any of the following.

  • Carry passengers for hire or reward.
  • Use the vehicle for any illegal purpose.
  • Using the vehicle for racing, pacemaking, testing the vehicle reliability and speed or teaching some one to drive.
  • Using the vehicle under influence of drugs or alcohol.
  • Carry a number of passengers and or baggage which would cause the vehicle to be overloaded or in the case of a commercial vehicle, a payload which exceeds the maximum payload and individual axle plated weight or for purpose that requires an operator’s licence where you do not have one.
  • Drive the vehicle out side England, Scotland, Wales, Northern Ireland unless we have given you permission in writing and appropriate charges paid.

7. Charges

We work out our charges by using a current price list, available on request. You are paying the following charges:

  1. The rental and any other charges we work out according to the agreement.
  2. Any charges for loss or damage as explained in 3(b), 3(f) and 3(g).  If you have damaged the vehicle, we will arrange an independent estimate to carry out the repairs.  You are immediately liable for the value of this estimate (up to your insurance excess), regardless of when we chose to carry out the repair.

  3. A refuelling service charge if you have used and not replaced more fuel then what we supplied originally. The charge is based on the rates that are supplied at the rental location.
  4. On demand, all fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines or costs. If you do not you will be responsible to pay our responsible administration charge which arises when we pay these charges.
  5. On demand a loss of income charge. We will charge you this if we can not rent out the vehicle because it needs to be repaired , or if it is a write-off (can’t be repaired)
  6. On demand, any charges made by customs and excise as a result of seizure of the vehicle by them, together with a loss of income charge whilst the vehicle is unavailable for rental.
  7. Any published rates for delivery and collection of the vehicle
  8. Interest which will add every day to any amount you do not pay us on time, at the rate of 4% a year above the base lending rate.
  9. Value added tax and all other taxes on any of the charges listed above, as appropriate.

8. Our Insurance/Damage protection programme

If we arrange separate insurance, we will give you separate information on the insurance cover and any restrictions that may apply. Otherwise, the conditions of our insurance/damage protection programme (including any waivers or liability) will apply, as indicated by you acceptance of them by ticking (initialling) the appropriate boxes on the hire agreement.

  1. We have a legal responsibility to have insurance to meet the RTA requirement. This provides cover for claims if you injure or kill the 3rd party, whilst driving our vehicle ,or damage there property (subject to minimum cover of £250,000)
  2. We will provide cover for loss or damage if you have indicated your acceptance by initialling the appropriate box over the page. If you accept this you will have to pay the responsibility amount every time you damage the vehicle (the responsibility amount is shown over the page). Note: Initialling acceptance of this collision Damage /Theft/Loss liability charge, waiver charge reduces the excess liability to that shown on front on the rental agreement
  3. We will provide cover for theft and damage to the vehicle caused during attempt theft if you indicated your acceptance by initialling the appropriate box over the page. If you accept this, you still have to pay the responsibility amount if the vehicle is stolen. (the responsibility amount you have to pay is shown over the page)

You can get details of our minimum legally required insurance and our damage protection programme (including the main exclusions) from the location where you rented the vehicle.


9. Your Own Insurance

You may arrange your own insurance with our agreement by initialling the appropriate box over the page for the full duration of the rental as long as you can prove that this insurance is valid and has signed confirmation overleaf. We have to approve the amount of cover you arrange, the type of policy and the insurer you have chosen. We must be satisfied with the cover and policy conditions and you must not change them subsequently without our consent.

We may ask your insurer to record our name as owners of the vehicle. If the vehicle is damaged or stolen you will let us negotiate with the insurers about weather the vehicle can be replaced or what compensation is due to us. You are financially responsible to settle any costs if the policy you have arranged fails and the vehicle is damaged, lost, stolen or claims made by any other innocent party.


10) What to do if you have an accident

If you have an accident you must not admit responsibility. You must contact us immediately by telephone and where possible allow us to speak to the third party. You should get the name and address of every one involved, including witness. You should also make the vehicle secure tell the police straight away if any one is injured or there is a disagreement over who is responsible call our office straight away. You must then fill out an accident report form and send it to the rentals company’s address over leaf.


11) Information & Data protection

You agree that we use any information you have given us to carry out our own market research. If you break the agreement we can give the information to credit reference agencies, the driver and vehicle licensing authority (DVLA), debt collection and any other relevant organisation we can also give this information to the British vehicle rental and leasing association (BVRLA) who can pass it on to any of its members for any of its purpose stated in the Data Protection Act 1984.

Our vehicles are fitted with tracking devices, and you agree that we may use the information collected by these devices to monitor the location, speed and use of the vehicle whilst it is on hire to you.


12) Ending the Agreement

  1. If you are a consumer we will end this agreement straight away if we find out that your goods have been taken away from you to pay your debts, or a receiving order is made against you. We will also end the agreement if you do not meet any of the conditions of the agreement.
  2. If you are a company, we will end this agreement straight away if: you go in to liquidation, you call a meeting of creditors, and we find out that your goods have been taken away from you until you pay of your debts, or you do not meet any of the conditions of the agreement.
  3. If we end the agreement it will not affect our right to receive any money that we are owed under the conditions of the agreement. We can also claim extra costs from you if you do not meet any of the conditions of this agreement. We can repossess the vehicle and charge you if we do this.

13) Governing Law

This agreement is governed by the law of the country in which it is signed. Any dispute may be submitted to non–exclusive jurisdiction of the courts of that country. In certain cases the renting company reserves the rights to appoint an Arbitrator.